Support
Track transactions, find answers, or contact our team.
Track Transaction
Enter your transaction ID to check the current status.
FAQ
Most exchanges complete within 5-30 minutes. Factors:
- Network congestion — High traffic slows confirmations
- Required confirmations — Varies by cryptocurrency
- Exchange amount — Larger amounts may need more time
Transaction stages:
Waiting — Awaiting deposit
Confirming — Deposit received
Exchanging — Swap in progress
Sending — To your wallet
Finished — Complete
Failed — Issue occurred
Minimum varies by currency pair — shown in the exchange interface. No maximum limit for standard exchanges.
Service fee is included in the displayed rate. No hidden fees. "You Receive" shows the actual amount minus blockchain network fees (not controlled by us).
- Sent more — Processed at actual amount sent
- Sent less (above min) — Processed at current rate
- Sent less (below min) — Contact support for refund
No. Vortex is non-custodial. No registration, no KYC, no personal data required.
Some currencies (XRP, XLM, EOS, BNB, ATOM) require an additional identifier for shared wallet addresses. Required when sending to exchanges — check with your exchange for the correct value.
- Check status — Use tracker above
- Wait — Network congestion causes delays
- Verify deposit — Ensure enough confirmations
- Contact support — If stuck >2 hours